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TechMD

About TechMD

Founded in 2003, TechMD started out just like any other IT service company. However, co-founders Mark Perez and Sebastian Igreti pioneered a new Flat Rate business model to align TechMD with the companies they serve. We’ve been honored by the National Federation of Independent Business, Dell Small Business Excellence Awards and have won awards twice for Orange County’s Best Places To Work.

Tech Talk: How to Develop an IT Strategy for 2019

5 Things to Consider When Developing Your 2019 IT Strategy

At this time of year many of our clients are finalizing their budgets and plans for the coming year. Part of our job at TechMD is to help them develop and implement a sound IT strategy that aligns with their business objectives. With that in mind, here are 5 things you should consider while developing your IT strategy for the coming year.

1) Develop a technology mission statement.

Consider how you want technology to support your organization’s goals. The basics like email and file storage are similar in all organizations but what you need to figure out is the unique way you want your technology to impact your specific business. In general, you need to determine where your company is going and how technology can help take you there.

2) Perform a technology SWOT analysis.

This is where you outline your company’s technology related strengths, weaknesses, opportunities and threats. Doing this will help you see areas where technology can help mitigate weakness and threats or provide you with the ability to capitalize on strengths and opportunities. A sober word of caution: just about all organizations should have cybersecurity in their threats column.

3) Review your short- and long-term goals.

Knowing what your organization is working to accomplish will help you think about which technologies are worth investing in and how they can bolster your team to better achieve those goals. The business world is rapidly moving towards cloud technology. If you haven’t considered this already, next year needs to be the year where you consider how the cloud will impact your business. The digital transformation is happening, and your response could make or break your business.

4) Address the training and development needs of your team.

You’ll want to prioritize cybersecurity training for your staff, because they are the number one target for cybercriminals. You’ll also want to consider what new skills need to be learned as you adopt new technologies and how you will educate your employees who utilize those skills.

5) Develop an IT budget.

Many businesses leaders we talk to consider an IT budget an oxymoron; they feel like IT costs are always surprises and investment is always out of control. But with the right focus and team an IT budget can be created and followed. The IT budget should align with your goals and ensure your company can properly invest in the technology you need to run your organization effectively.

The most useful IT budgets are based on a 3-year cycle and provide you with great visibility into the investments required for that time frame. During this process, make sure that you involve your organizations leadership team and stake holders. If you don’t have a C-level IT employee at your company, you may want to look into engaging a company like TechMD or an outside IT consultant to help guide you through the process.

We’d love to help!

If you have any questions about how to build your IT strategy for the coming year, we’d love to help. Please feel free to reach out to us here.

For more information about the cloud and cybersecurity, please check out the links below:

Further Reading

December 13th, 2018|

Tech Talk: Is AI Ready For Small Business?

Artificial Intelligence

Artificial Intelligence is rapidly emerging technology that is set to change the landscape of all kinds of industries. But with so much news surrounding new developments, you may be wondering if AI is right for small and mid-sized organizations today.

First let’s dispel some myths. The first thing to know is that AI will not instantly solve all your business needs. And despite its growth, implementing AI will require both massive commitment, resources and the right set of skills to integrate it into your systems. Also, you’ll want to avoid adopting AI for AI’s sake alone; 99% of businesses don’t actually need AI to be profitable right now. Instead, ensure new technology aligns with your business needs.

Tools You Can Use Right Now

Now with that said, there are some current AI applications that you can leverage today, ranging from marketing, logistics and operations to fraud detection and more. For example, Fin is an app that utilizes machine learning in tandem with skilled remote staff to act as your personal virtual assistant. Using speech-to-text technology, you can have a variety of tasks performed on your behalf.

Salesforce’s Einstein is another example that uses artificial intelligence to gather predictions and recommendations based on customer data and business processes. You can then use that data to automate responses and actions to improve sales, and in so doing, happier customers. Also, if you feel that your business objectives are in line with the capabilities of AI and machine learning, be sure to check out the solutions provided by Microsoft Azure, AWS or Google’s Cloud AI.

Steps To Take

Understand that the key to AI is good data, so make sure you are implementing effective solutions to collect and store data so it can be leveraged in the future. Lastly, follow these steps to keep up with AI trends:

  • Capture your most important data digitally so it can be leveraged in the future.
  • Stay on top of AI advancements in your industry.
  • Don’t hesitate to leverage AI and machine learning today if you have clear business needs that might be accomplished with today’s AI technology.

Thanks for watching this Tech Talk and come back next time to learn more!

Further Reading

November 6th, 2018|

TechMD Named Among Top California Service Providers

Here at TechMD, it’s our mission to do right by our clients by doing IT right. Our team is dedicated to crafting solutions that work for our clients and help sustain business growth. We pride ourselves on innovation and knowing how vital things like the cloud are to businesses now.

When we say that when our clients succeed, we succeed, we mean it. Our dedication to client success and feedback is what led us to join Clutch at the beginning of the year.

Clutch is a ratings & reviews platform based in D.C. that gathers client feedback to help companies with business development. They collect verified reviews from clients, which when combined with analysts’ market research, is used to determine leading service providers in any given market segment.

We’re excited to be named one of the Top B2B Service Providers in California in Clutch’s latest report, released earlier this month! On their directories, you can also check us out as the top IT Services company in Orange County.

But that’s not all! This month, we were also named one of the top 20 IT Consultants in Los Angeles by The Manifest. The Manifest is Clutch’s sister-site, producing research-driven reports to help B2B industry leaders make their best next decision.

We want to thank all those who we’ve partnered with over the years, and those who’ve taken the time to offer their feedback!

September 26th, 2018|

Tech Talk: Enhance Workflows with Process.st

In this Tech Talk, Sebastian Igreti talks about how Process.st has revolutionized how we manage workflows by combining a documentation platform with media-rich checklists. This means our team is constantly exposed to business-critical documentation while working through process checklists, while also encouraging us to update documentation as we go.

Find out more about Process.st at https://www.process.st.

August 21st, 2018|

Cybersecurity Alert: SharePoint Phishing Attack Targets Office 365 Users

New PhishPoint Attack May Be Affecting As Many As 10% of Office 365 Users

Recently we have been seeing a new phishing attack called PhishPoint that is targeting Office 365 customers. In this scam, cybercriminals are inserting malicious links into SharePoint files and then sharing them with potential victims, ultimately allowing them to steal Office 365 user credentials.

This attack is particularly insidious because it bypasses Office 365’s built-in security. Microsoft automatically scans incoming emails for malicious links and attachments, but a link to Microsoft’s own SharePoint Online platform wouldn’t raise any red flags with their system. Because the malicious phishing link is hosted in the SharePoint file rather than the email itself, is goes unnoticed by Microsoft’s email security.

How to Spot A PhishPoint Attack

In a PhishPoint attack, the target will receive an email that looks exactly like the standard SharePoint invitation to collaborate:

an example PhishPoint email

Clicking on the link will automatically open up a SharePoint file. This SharePoint file will contain content that looks like a standard request to access a OneDrive file. However, the link to “Access Document” is actually a malicious URL.

A malicious SharePoint file

Clicking on the SharePoint link to access the document takes the user to a spoofed Office 365 login page. When the victim enters their username and password, their credentials will be recorded and stolen by the hacker.

PhishPoint ultimately leads to a spoofed Office 365 login screen

How Can You Protect Yourself?

Like many phishing attacks, PhishPoint is designed to perfectly imitate aspects of the Office 365 experience in order to lull users into a false sense of security. Here are a few things to keep in mind:

  • PhishPoint emails are unsolicited and usually have a generic subject line like “[name] has sent you a OneDrive for Business file”. If you are not expecting a file share from someone in your office, take the time to verify the email’s legitimacy by calling the sender directly or, better yet, talking to them in person.
  • Many PhishPoint emails attempt to manufacture a sense of urgency by including words like ACTION REQUIRED or URGENT in their subject lines. Don’t let the sense of urgency put you in a hurry—take the time to look closely at emails like this before clicking on them.
  • Always check the URL when you receive suspicious links! In PhishPoint’s case, when you finally make it to the login page, you can tell that it is not associated with the Office 365 domain by looking at the address bar in your browser.

To learn more about how to spot phishing attacks, check out this helpful video. As always, make sure you stay alert and think before you click!

August 21st, 2018|

OCBJ Best Places to Work: TechMD Places 8th!

TechMD Ranked #8 among Best Places to Work in Orange County

TechMD is very excited to announce that we were selected as one of 2018’s Best Places to Work in Orange County, placing 8th in the Small Employer Category! We love taking care of our team and providing them with the best work experience possible. Our core values have allowed us to create an environment where our team can thrive with a combination of hard work, opportunity, and lots of fun each day.

We’re proud to be a place that fosters positivity and excellence, which can then be extended to serving our clients. With a shared passion for technology, TechMD’s team members grow in their careers and make each day matter. 2018 is our second year in a row making the Best Places to Work list, along with awards in 2014 and 2012, and we look forward to being on the list again next year!

About Best Places to Work

This county-wide survey and awards program was designed to identify, recognize and honor the best places of employment in Orange County, California, benefiting the county’s economy, its workforce and businesses.

To be considered for participation, employers had to fulfill the following eligibility requirements:

  • Have at least 15 employees working in Orange County;
  • Be a for-profit or not-for-profit business or government entity;
  • Be a publicly or privately held business;
  • Have a facility in Orange County; and
  • Must be in business a minimum of 1 year.

Organizations from across the county entered the two-part process to determine the Best Places to Work in Orange County. The first part consisted of evaluating each employer’s workplace policies, practices, and demographics. This part of the process was worth approximately 25% of the total evaluation. The second part consisted of an employee survey to measure the employee experience. This part of the process was worth approximately 75% of the total evaluation. The combined scores determined the top organizations and the final ranking. Best Companies Group managed the overall registration and survey process in Orange County and also analyzed the data and used their expertise to determine the final ranking.

The ranking of the winning organizations will be released via a special section of the Orange County Business Journal’s July 23 issue.

For more information on the survey process for the Best Places to Work in Orange County program, visit www.BestPlacestoWorkOC.com or contact Jackie Miller at 877-455-2159.

July 23rd, 2018|

Tech Talk: Conquer Your Inbox with Sanebox

If you’re anything like most professionals, you probably receive hundreds of emails on a daily basis, and filtering through them to find the ones that need immediate attention can be time-consuming. In this Tech Talk, Sebastian Igreti discusses how Sanebox has helped TechMD team members filter bulk email, remind me about unaddressed emails, and automatically categorize incoming messages for organized reading.

July 10th, 2018|

TechMD Ranked on 2018’s MSP 501

MSP Mentor Recognizes TechMD

TechMD is happy to announce that we were ranked among the world’s top 501 managed service providers by Channel Futures!

The MSP 501 companies ranked this year include organizations from around the world, with diverse technology operations and business backgrounds. We are proud to be included on the MSP 501 again this year, and we’re looking forward to innovating as we help our clients move their business forward with emerging technologies like the cloud, artificial intelligence, AR/VR, and more.

“This year’s applicant pool was the largest and most diverse in the history of the survey, and our winners represent the health and progressivity of the managed services market,” noted Kris Blackmon, Channel Futures content director and editor of the MSP 501. “They’re growing their revenue, expanding their customer influence and exploring new technology that will propel them for years to come.”

The complete 2018 MSP 501 list is available here.

June 28th, 2018|

We’re Hiring! Join Our Team

We are looking for awesome people to join our team! TechMD is consistently ranked as one of the best places to work in Orange County, and we are committed to going above and beyond when it comes to company culture. We care about every employee’s growth, fostering a learning community, and doing everything we can to ensure a great work environment. Check out the short video above that showcases what makes us different from not just other IT companies, but from just about any other company in Orange County!

To apply for any of our current open positions, visit our Careers Page.

June 28th, 2018|

Clutch Names TechMD the Top IT Consulting Company in Los Angeles Area

TechMD Awarded the #1 Spot on Clutch’s Shortlist

We are proud to announce that TechMD has been awarded the #1 spot on a shortlist of the top Managed Service Providers and IT Consulting Firms in the Los Angeles Area. The list was curated by Clutch, a technology market research company.

Clutch’s ranking methodology incorporates three important factors that make up their ability to deliver score. These include past work experience, market influence, and most importantly, client feedback. Clutch analysts have interviewed more than 10 of our long-term clients, and we have an average rating of 4.9 out of 5 stars.

Market Leaders Matrix of IT Service Companies in LA

Market Leaders Matrix of IT Service Companies in LA

One client, the Tech Lead at a local construction company, highlighted the impact our virtual CIO consulting services had on her organization’s growth:

They also work hard to keep clients updated about technological developments and quick tips and tricks for utilizing certain common programs. It builds a lot of confidence in them because it shows they’re on the cutting edge of tech and actively attempting to share that knowledge with you.

At TechMD, we believe in unleashing the awesome potential in others, and we’re committed to taking care of our clients by addressing their needs with patience and respect. We loved hearing our staff receive the following compliment from a Director of Operations for a local nonprofit:

Mark (President, TechMD) and Sebastian (CEO, TechMD) are two of the nicest guys you’ll ever meet, and that shows in the people they choose to hire. Their staff is a team of go-getters that want to please. I’ve never spoken with anyone there who hasn’t been helpful, and you can always hear them smiling on the phone. No issue is too small, and no issue is too large.

TechMD specializes in cloud solutions, cybersecurity services, strategic consulting, and managed services. For more in-depth client reviews about our award-winning IT services, check out our Clutch profile.

Clutch Review from one of TechMD's local nonprofit clients

If you’d like to learn more about how we can help your business leverage technology and unleash your awesome potential, please contact us!

April 23rd, 2018|

Tech Talk: Work Seamlessly with Office 365

Microsoft Office 365 includes a wide range of cloud applications that can revolutionize productivity, collaboration, and work mobility. In this Tech Talk, Sebastian Igreti tours Office 365 and discusses how it can transform the way businesses leverage the traditional Office software stack.

January 25th, 2018|