For this week’s One-Minute Wednesday, Cang Dao will be showing you how to create a custom keyboard shortcut in Microsoft Word. This is a great tool for those of you who regularly use functions that don’t have a default keyboard shortcut, or if you’d like to tweak a default shortcut to better fit your workflow.

Top 3 Qualities of Managed IT Services Providers That Excel in Client Service
At TechMD, we take pride in delivering exceptional IT support, and we’re often asked: What sets the best managed IT services providers apart? To answer this, we checked in with Drew Moore, one of our experienced service managers, to get his thoughts on what makes a company truly excel in client service.